Privacy Policy

1. Introduction

Dot Business Integrated Solutions (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and share your personal information when you use Visa Help (App) (“App”), and the rights and choices available to you.

By using the App, you agree to the terms outlined in this Policy. If you do not agree, please do not use the App.

2. Definitions

“Company” refers to the legal owner and operator of this App.

“App” means our mobile or web-based software service.

“User” or “you” refers to individuals who access or use the App.

“Personal Information” means any data that can identify or reasonably be linked to you.

“Anonymous Data” means non-identifying, aggregated information.

“Service Providers” includes platforms we use for infrastructure (e.g., Firebase).

3. Who Can Use the App

Our App is intended for users aged 18 and older. We do not knowingly collect data from children under 18. If you are a parent or guardian and believe we have collected data from a minor, please contact us at privacy@dotbusiness.solutions.

4. What We Collect

a. Information You Provide

• Identifiers: Device identifiers and account IDs used to manage your session and provide personalized visa pathway results.
• Contact Information: Email address collected during account registration for authentication and service communications.

b. Automatically Collected Information

• Device info: device type, operating system, IP address, and browser.
• Authentication data via Firebase Authentication.
• Analytics data (via Firebase Analytics) including App usage, session length, and crash logs.
• Location: Approximate location data to suggest nearby immigration professionals. This data is anonymized and not associated with your identity.

We do not collect health, biometric, or financial data.

5. How We Use Your Data

We use your information to:

• Authenticate and manage your account.
• Provide core App functionality, including visa pathway lookups.
• Process and fulfill in-app purchases (search credits).
• Facilitate connections with independent immigration attorneys where requested.
• Monitor App performance and usage (internal analytics only).
• Respond to inquiries and provide user support.
• Improve and optimize our services.
• Comply with legal obligations.

6. How We Share Your Data

We do not sell or rent your personal information.

We may share data with:

• Firebase (Google) — for backend authentication, analytics, and data storage. Privacy Policy
• Apple App Store — for App distribution and in-app purchase processing. Privacy Policy
• Independent immigration attorneys — only when you explicitly request a connection through the referral feature. Information shared with attorneys is governed by those attorneys’ own privacy practices.
• Legal authorities, when required by law, subpoena, or court order.
• Service providers, only as needed to operate the App (under binding confidentiality obligations).

All such providers are required to safeguard your information in accordance with applicable privacy laws.

7. Cookies and Tracking Technologies

We use Firebase Analytics, which may rely on cookies or device identifiers to understand usage patterns. These are used only internally and are not shared with advertising networks.

You can control or disable cookies via your device or browser settings.

8. Legal Bases for Processing (for EU/UK Residents)

We rely on the following legal bases under GDPR:

• Consent — when you allow location sharing or enable push notifications.
• Contract — to provide services you request via account creation.
• Legitimate Interests — for internal analytics and service improvement.
• Legal Obligation — when processing is required by law.

You may withdraw consent at any time (e.g., by disabling location access in device settings).

9. Your Rights

Depending on your location (e.g., EU, UK, Canada, California), you may have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate information.
• Delete your data (“Right to be Forgotten”).
• Object to or restrict data processing.
• Withdraw consent at any time.
• Request a copy of your data (data portability).

To exercise these rights, contact us at privacy@dotbusiness.solutions.

10. International Transfers

Your information may be stored and processed on servers in the United States or other countries. When data is transferred from the EU/UK or other jurisdictions, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

11. How We Protect Your Data

We use industry-standard practices to secure your data:

• Firebase encrypts data in transit and at rest.
• Authentication is handled via Firebase Auth.
• Access is restricted to authorized personnel only.
• We review and update security measures regularly.

12. Data Retention

We retain personal data only as long as necessary for: providing the service; legal or regulatory compliance; fraud prevention; and internal analytics and diagnostics.

You may request deletion of your account and related data at any time by contacting privacy@dotbusiness.solutions.

13. Changes to This Policy

We may update this Privacy Policy as needed to reflect legal changes or service updates. When we do, we will notify users by App notice, email, or an in-App banner.

Your continued use of the App after an update indicates acceptance of the revised Policy.

14. Contact Us